TERMS AND CONDITIONS 2024

Application: In order to book and ensure your place, a deposit of 50% from the total price is necessary. Any bank fee must be covered by the payer. This deposit will be deducted from the total price at your arrival. The rest of the payment has to be made on the first day of school, before the first class starts. We do accept credit card (please note there is a charge of 5% for bank transfer fees) or cash in USD, and COP.

Cancellation of lessons: If a cancellation is made before 30 days prior to the beginning of the course, Centro Catalina will only retain $US60 for administrative fees. The rest of the deposit will be refunded. If a cancellation is made less than 30 days before the beginning of the course, or after the course has been started (even the first day), the full course fees are forfeited, and no refunds will be possible. However, for the lessons we are flexible and we deliver a credit note for Spanish Lessons that can be used for future courses within one year (only for lessons, no other services).

Cancellation of accommodation: If a cancellation is made before 30 days prior the arrival date, Centro Catalina will only retain $US40 for the finding accommodation fees. The rest of the deposit will be refunded. If cancellation is made less than 30 days before the arrival date or after your arrival date (even the first day), no refunds will be possible.

Change of accommodation from Homestay to Shared Students’ accommodation: If during your stay you decide to change your homestay to a shared accommodation offered by the school, a fee of $US50 per week canceled will be charged, in order to compensate the family. The difference of price between the accommodations has to be paid by the student. This change can be applied depending on the availability and is valid only for the same city. The change is possible if you booked a home stay and want to change to an apartment or to the student residence. Not the opposite.

Change of city: If during your stay in Cartagena or in Medellín you decide to change of city, it is possible. However it only applies for the lessons. The accommodation can’t be changed from a city to another and no refund or change will be possible neither from the school nor form the agency you booked with. The change of city must be formally requested to our student’s coordinator before and can be arranged depending on the availability.

Courses: No refund is possible for students who miss lessons, begin a course late or leave before completion of the course. The missed lessons cannot be recovered. One lesson is 50 minutes. For online lessons, in case the student can’t participate to the lessons, he/she must notify at least 24 hours before the course in order to allow the school to re-schedule the lessons. Without a notification of 24 hours prior the course, the missed lessons can’t be recovered. Private lessons have a weekly validity, which means they must be used within the corresponding week, as per the intensity stipulated in the invoice, and cannot be accumulated or transferred to subsequent weeks without prior authorization from the administration.

Schedule/Timetable: The group lessons have a fixed timetable. Standard course: from 9:00am to 12:40pm. Intensive course: form 9:00am to 12:40pm and from 2:00pm to 3:40pm. Combined course: group lessons from 9:00am to 12:40pm / private lessons from 8:00am to 9:00am or between 2:00pm and 6:00pm according to the availability. Private lessons: only during the afternoons between 2:00pm and 6:00pm according to the availability. If you ask for private lessons during the morning, it could be organized on demand but they may be in a different building outside of the facilities of the school. Spanish and Colombian Lifestyle: the schedule in the mornings is the same as Standard course. The 10 lessons exploring Colombian Culture are organized depending on the activity, normally between 2pm and 6pm.

Facilities: During high season it is possible to have the lessons in another building that belongs to a partner language school of Centro Catalina – only 5-10 minutes on foot.

Insurance: Participants must have their own international insurance during their stay, since they are not insured against illness, accidents, theft and loss of personal possessions or any other kind of event, either by the school or by those offering the accommodation.

Public holidays 2024: Please note that during the following public holidays the school will be close: January 1, March 29, May 1, August 7, December 25. Those dates are included in the weekly price and can not be deducted, nor compensated.

Changes: The schools reserve the right to modify their course programs and prices.

Accommodation: If you wish that Centro Catalina organizes your accommodation, the administrative fees for finding accommodation is 40 USD per person.

Transfer service: The school can organize your transfer from Cartagena’s airport for 30 usd/person and from Medellin’s airport for 45 usd. All the arrival details (date/hour/flight number) have to be sent at the latest 10 days before the arrival date. In case of delay or cancellation, the student must inform the school (by phone, whatsapp or by email) according to our transfer conditions. Without the amended information, the school can’t ensure the service.

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